Receptionist

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Shirley Medical Centre Receptionist The closing date is 30 November 2026 Apply for this job Job summary The GP Receptionist is a key front-line role within an NHS GP practice, acting as the first point of contact for patients, carers, and visitors. The role is essential in ensuring the smooth and efficient running of the practice on a daily basis. You will provide a professional, caring, and confidential reception and administrative service, supporting both patients and the clinical team. This includes managing appointments, handling telephone and face-to-face enquiries, processing prescriptions, and maintaining accurate patient records using clinical systems such as EMIS Web. Working in a busy primary care environment, the role requires excellent communication skills, attention to detail, and the ability to remain calm and organised under pressure. You will play an important part in ensuring patients are directed to the right services and receive timely, appropriate care. Overall, the GP Receptionist role is vital in supporting high-quality patient care and contributing to the effective running of the NHS GP practice. Main duties of the job Main duties of the job Provide a professional and welcoming reception service to patients, carers, and visitors Answer telephone calls promptly, deal with enquiries, and signpost patients appropriately Book, cancel, and manage appointments using clinical systems (e.g. EMIS) Process repeat prescription requests in line with practice procedures Maintain accurate and up-to-date patient records, ensuring confidentiality at all times Scan, file, and process incoming/outgoing correspondence and clinical documents Support clinicians with administrative tasks, including referrals and follow-ups Deal with patient related admin duties such as emails, registrations and processing online consultations. Deal with patient queries in a calm and professional manner, including difficult or distressed individuals Ensure compliance with GDPR, NHS policies, and practice procedures Work effectively as part of a team in a busy, fast-paced primary care environment About us Shirley Medical Centre is a well-established GP practice located in Shirley, Croydon, providing high-quality NHS primary healthcare services to the local community. The practice serves approximately 7,400 patients and is committed to delivering safe, compassionate and patient-centred care. Our dedicated team of healthcare professionals and administrative staff work collaboratively to provide effective medical services in a welcoming and supportive environment. We value professionalism, teamwork, confidentiality and excellent patient service, continually striving to improve the healthcare experience for our patients. Details Date posted 29 October 2026 Pay scheme Other Salary £12.71 an hour Contract Permanent Working pattern Part-time Reference number A1572-26-0000 Job locations 334-370 Wickham Road Croydon CR0 8BH United Kingdom Job description Job responsibilities Job responsibilities Patient Services Act as the first point of contact for patients in person and by telephone Deal with patient enquiries in a polite, professional, and sensitive manner Book, cancel, and amend appointments accurately and efficiently Signpost patients to appropriate clinicians or services Assist with recall of patients needing annual or monitoring reviews Administration