Digital Receptionist

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. MILLWAY MEDICAL PRACTICE Digital Receptionist The closing date is 06 November 2026 Apply for this job Job summary Millway Medical Practice is a large, high-performing NHS GP practice serving ~25,000 patients in Mill Hill, North London. We are looking for a Digital Receptionist / eConsult Coordinator to join our expanding team. This is a key frontline role in a modern, digitally-driven GP practice , focused on managing online patient demand (eConsults) alongside supporting core reception and telephony functions. You will play a crucial role in ensuring patients are navigated safely, efficiently, and compassionately to the right care, at the right time. We can offer full-time or part-time hours for the right candidate. Main duties of the job To act as a central point of coordination for online consultations (eConsult) and digital patient access , ensuring: Timely and accurate processing of eConsults Safe navigation of patients to appropriate services Support for reception and phone systems during peak demand High-quality patient experience in a fast-paced environment About us At Millway Medical Practice, youll be joining a large, forward-thinking NHS GP practice serving a diverse population of around 25,000 patients. Our team of over 60 staff includes GPs, nurses, pharmacists, care coordinators, reception and administrative professionalsall working together to deliver high-quality, patient-centred care. Our Culture & Atmosphere We pride ourselves on being a friendly, supportive and inclusive team where everyones contribution is valued. Despite being a busy practice, we maintain a strong sense of teamwork, respect and professionalism. We recognise that general practice can be demanding, so we actively promote a culture where staff feel supported, listened to and able to develop. Our Work Ethic Millway is a high-performing and ambitious practice . We are committed to: Delivering safe, efficient and high-quality care Embracing innovation, particularly in digital access and workflow Continuously improving how we work to benefit both patients and staff We value individuals who are proactive, adaptable and take pride in their work , while also supporting colleagues and contributing positively to the wider team. Details Date posted 28 October 2026 Pay scheme Other Salary £12.71 an hour Contract Permanent Working pattern Part-time Reference number A2375-26-0018 Job locations 2 Hartley Avenue London NW7 2HX United Kingdom Job description Job responsibilities 1. eConsult & Digital Workflow Management (Primary Function) Monitor and process incoming eConsults throughout the day Triage and allocate requests in line with practice protocols Identify urgent or high-risk submissions and escalate appropriately Book patients into appropriate appointments (GP, ACP, PA pharmacist, etc.) Communicate outcomes to patients via SMS, AccuRx or phone Ensure all eConsults are actioned within agreed timeframes Support optimisation of digital workflows and demand management 2. Reception & Telephony Support Answer incoming calls using cloud telephony systems (Surgery Connect) Navigate patients to the most appropriate service (appointments, self-care, pharmacy, etc.) Book, amend and cancel appointments using EMIS Web Support front desk when required, including greeting patients Manage patient queries efficiently and professionally 3. Patient Navigation & Care Coordi