Care Navigator/Receptionist

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Clerkenwell Medical Practice Care Navigator/Receptionist The closing date is 13 November 2026 Apply for this job Job summary Our Receptionists /Care Navigators are key contributors in supporting the smooth running of the practice by providing internal administrative support necessary for the practice team to meet the needs of and caring for our patients. This role provides an accessible, safe and effective line of communication for patients and third parties whether via the phone, email, or in person. The purpose of this supporting role is to ensure that our patients receive an all-around excellent experience every time they visit or contact Clerkenwell Medical Practice. Main duties of the job Reception Duties: Book appointments in accordance with the practice protocols and take onboard feedback to assist with effective patient management for the best use of Clerkenwell Medical Practice patient-facing capacity. Receive and make phone calls as required and ensure all queries are dealt with as they arise. Dealing with patient queries and other contacts in order to safely minimise the clinical workload wherever possible Work the reception desk, greeting patients, maintaining the waiting area, and ensuring the desk is well stocked at all times. Management of prescriptions, documents and letters that arrive at the reception desk. Keep the reception desk well stocked and provide consumables for clinical rooms regularly to ensure they are stocked as well as on request. Deal with samples received from patients and provide accurate specimen receptacles for patients asked to provide samples. Supports the practice recall system with accuracy to help us meet our clinical performance targets. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. About us Our friendly and dedicated team includes doctors,nurses, pharmacists, paramedic, first contact physiotherapist, social prescribers,administrators, and other healthcare professionals, all working together to care for approx. 17,000 patients. As our patient list continues to grow, we embrace a multidisciplinary approach, fostering innovation and providing high-quality healthcare to our community. We are an accredited training practice for GPs and medical students and foster a culture of professional and personal development by supporting clinical and non-clinical staff inadvancing their careers and skills. This includes training general practicenurses too. 6 Partners and 10 Salaried GPs GMS practice with a growing list size of approx. 17000 High QOF and LCS achievement Range of services provided, including Minor Surgery clinics. Open Monday, Wednesday, and Friday from 0800-1830 and Tuesday and Thursday 0800-2000 Weekly clinical meeting Training practice (undergraduates/ postgraduates) Member of South Islington PCN Last CQC inspection (Good) 2018 IT infrastructure: Emis Web, x-on telephony system, Ardens templates and searches, Docman, Philips Speech live dictation, AccuRx, iPlato Above average national and local GP survey results Family-friendly practice Regular team-building activities such as mini-golf, ping pong, boat trip, and many more. Cycle to work scheme Located in a Grade 1 listed building designed by Berthold Lubetkin in 1938-39 Excellent transport links and parking Details Date posted 29 October 2026 Pay s