GP Practice Receptionist

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Plashet Harmony Practice GP Practice Receptionist The closing date is 23 October 2026 Apply for this job Job summary We are looking for a Receptionist to join our friendly, brilliant Front of House Team starting in September 2025. This is a busy and challenging role with opportunities for career progression and one which will require you to be an organised, customer focused person with good IT skills - this is essential. Previous experience of working in a GP Surgery is a plus but not essential as full training will be provided to the right candidate. We are looking for someone to cover 8am - 1pm5 days a week and someone who will be able to help cover when colleagues are away. Main duties of the job To use EMIS WEB computer system to make appointments for patients in accordance with the current surgery appointment policy. To handle queries both in person and over the telephone according to protocol and signpost according to protocol. In circumstances where a query cannot be answered to make appropriate referral. To ensure, along with other members of the reception team, that the reception area is always manned, and the telephones are answered promptly. Ensure waiting area is kept tidy, and notice board and tabletop leaflet displays are updated regularly. Take requests for visits, ensuring all required information is recorded accurately on and passed to the relevant clinician in a timely manner according to protocol Please see the attached full person spec and job description About us Plashet Harmony Practice is a small practice in the East Ham, Newham. We have a list size of approximately 2400 people. Whilst we are smaller than other Practices in the nearby area we are very busy and we are looking for someone who can keep up in a busy environment and who loves a challenge. We have one named GP (male) and one regular locum female GP and we have an experienced nursing team, including a nurse practitioner and a variety of additional roles gained through the PCN including pharmacists. Details Date posted 11 October 2026 Pay scheme Other Salary £10.85 to £12.75 an hour Pay will be in line with UK living wage Contract Permanent Working pattern Part-time Reference number A2853-11102026 Job locations East Ham Memorial Hospital Shrewsbury Road London E7 8QR United Kingdom Job description Job responsibilities To use EMIS WEB computer system to make appointments for patients in accordance with the current surgery appointment policy. To work a shit pattern which could be between 8am to 1pm, 1pm to 6.30pm, or full day cover (9am to 6.30pm). This will be discussed in the interview To handle queries both in person and over the telephone according to protocol and signpost according to protocol. In circumstances where a query cannot be answered to make appropriate referral. To ensure, along with other members of the reception team, that the reception area is always manned, and the telephones are answered promptly. Ensure waiting area is kept tidy, and notice board and tabletop leaflet displays are updated regularly. Take requests for visits, ensuring all required information is recorded accurately on the patients record and passed to the doctor in a timely manner according to protocol. Take messages for the clinicians and ensure these are put on the system as per the current surgery protocol. Ensure that all communic