Resident Engagement Officer – Property

Resident Engagement Officer – Property – Find Yourself in Hackney Skip to content Find Yourself in Hackney jobs and careers Menu Home Job search Leadership Opportunities Our Council Hackney Council and the Borough Join Hackney’s Transformation Team Join Hackney’s ICT Service Join Hackney’s Adult Services Join Children and Families Services Rebuilding a better Hackney Our Values What we offer Where we work Apprenticeships and Placements Management Trainee Programme Apprenticeships Apprenticeship Blog Placements Free job-finding support Find Yourself in Hackney > Job search > Resident Engagement Officer – Property Resident Engagement Officer – Property Send this job to a friend Print this page Recruitment privacy notice Job details Salary - Grade GBP £46,854 to £47,925 46854 - PO2 Contract Type Permanent Contracted Hours Full Time - 36 hours per week DBS Required No Department Climate, Homes and Economy Service Property & Asset Management Closing date 25/10/2026 Apply Now Resident Engagement Officer This is an exciting opportunity to join Hackney Council, an innovative and forward-thinking local authority committed to pioneering initiatives that enhance resident safety. We are seeking a dedicated, personable, and proactive professional to lead resident engagement within our Building Safety team. You will be supported by a strong team of building safety, compliance, and fire safety professionals. If you are passionate about giving residents a voice in the safety of their homes and enjoy building trust with communities, this role is for you. The Role Hackney Council is committed to ensuring residents are informed, consulted, and actively involved in decisions about the safety of their buildings. The Resident Engagement Officer will act as the primary point of contact between the Building Safety team and residents living in our higher-risk buildings, supporting compliance with the Building Safety Act 2022, the Fire Safety Act, and wider building and fire safety legislation. The postholder will be responsible for developing and delivering our resident engagement strategies, coordinating dedicated building safety resident meetings and ensuring residents’ views are captured and fed into Building Safety Case decisions and the ‘golden thread’ of information. They will work closely with internal teams including the Building Safety Manager, Special Projects Manager, Fire Safety Team, repairs and directly with residents to ensure communication is clear, accessible, and responsive throughout. About You You will have significant experience engaging with residents or communities, ideally within housing, local government, or a related public-facing environment, with a strong understanding of resident engagement principles and an interest in building and fire safety. Experience within a local authority or similar organisation is highly beneficial, as you will be liaising with a wide range of stakeholders and acting as a key point of contact for residents on safety matters. What We Offer We offer hybrid working, providing the flexibility to work from home and our Hackney Central offices, allowing you to manage your workload around resident meetings and site visits. Desired Requirements Experience in resident engagement, community engagement, or customer-facing work within housing or a related sector. Knowledge of, or willingness to learn, the Building Safety Act and its requirements around resident engagement. Strong written and verbal communication skills, with the ability to explain technical or complex information in a clear and accessible way. Highly organised, empathetic, and able to manage multiple resident relationships and engagement activities across the housing portfolio. As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. If you want to work in a place where you can represent our values so we achieve the best fo