Income Collection and Dispute Resolution Officer

enfield | Jobs | Search here for your perfect career - Job Information | Apply for Income Collection and Dispute Resolution Officer Skip to main content Accessibility Tools Newsletter Accessibility Search Search topics or keywords Search All services Navigation Menu navigation panel Close Newsletter Accessibility Council services Covid 19 Adult Social Care (MyLife) Council Tax Education Housing Parking Planning and building Rubbish and recycling Benefits Births, deaths and ceremonies Business and licensing Careers with Enfield Council Children and familiy services Community safety Councillors and democracy Environment Health and wellbeing Improving Enfield Leisure and culture Libraries Local Offer for SEND Nuisances Property and economy Roads and transport Your council more items Contact us Sign in Back to Search Results Income Collection and Dispute Resolution Officer Apply for job Reference Number: HRD-002901 Salary: SO1 £39,519 - £40,575 Advert closing date: 21/10/2026 Department: Housing, Regeneration, Development Location: Edmonton Green Housing Hub Contract type: Permanent Division: Income Collection & Dispute Resolution Hours Per Week: 36 Contract End Date: Not specified Interview Date: Thursday 29th October Face to Face interviews Where to find us location_on Get directions Job Description An exciting opportunity has arisen within the Homeownership Services for an officer to join the Income Team on a Permanent basis. We are seeking an enthusiastic, highly motivated and innovative individual who has experience in the recovery of all service charge income in accordance with Enfield Council guidelines. You should have experience of dealing with Leaseholders and a basic understanding of Leasehold Law. You must have direct experience of delivering a front-line service in the challenging housing environment and possess excellent written and verbal communications. You must be proficient in IT and able to provide advice on availability of financial assistance for leaseholders in respect of major works debt, including basic benefit advice and make referrals to Debt Advice Agencies as necessary. You must have experience of working in a team as well as on your own initiative, and must be organised and able to work under pressure to meet tight deadlines. You must also be able to work directly with customers, have excellent communication skills, and have a passion for delivering first class customer service. This role is both challenging and rewarding, and requires someone who can think on their feet and has a working knowledge of current legislation. **You will be required to attend the office 2 days a week** Contact Details - If you would like to know more about the role, please contact Bernard Onabolu on 0208 132 1820 for an informal discussion. If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or vickie.mcgrath@enfield.gov.uk We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk