Duty Administrator

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Central and North West London NHS Foundation Trust Duty Administrator The closing date is 23 October 2026 Apply for this job Job summary An administrative role in a mental health unit involves supporting the smooth operation of clinical and support services by managing clerical, organisational, and logistical tasks. These roles are critical for ensuring that healthcare professionals can focus on patient care while administrative staff handle the behind-the-scenes coordination. You'll need to be able to provide comprehensive administrative support to the medical consultants, team managers and team leads within all 3 teams at the Hillingdon Community Mental Health Hubs. Main duties of the job Patient Records Management Maintain accurate and confidential patient records, including intake forms, treatment plans, progress notes, and discharge summaries. Opening and closing referrals where needed Ensure compliance with data protection laws (e.g., GDPR) and organisational policies. Organise and update electronic health records SystmOne. Appointment Scheduling and Coordination Manage initial assessment appointment Coordinate referrals, follow-ups, and group therapy sessions. Handle cancellations, rescheduling, and reminders for patients and staff. Communication and Correspondence Answer incoming calls, emails, and inquiries from patients, families, and external healthcare providers. Draft and send letters, reports, and notifications (e.g., appointment confirmations, treatment summaries). Liaise between patients, families, and healthcare teams to relay information sensitively and professionally. About us CNWL NHS Foundation Trust is committed to workforce development and is keen to enable the successful applicant to innovate and evolve with the service. In Hillingdon Community Mental Health Hubs (CMHH) we work with adults covering the Hillingdon borough and we are based at Mill House within walking distance from the Uxbridge Town centre. We are service user-led and work with adults with mental and physical health issues who require support from a multidisciplinary approach. We have recently transformed to the new Hub model and therefore it is an exciting opportunity to join the team when services are changing to be more responsive to the service users within the Hillingdon borough. We are a multidisciplinary service, comprising of mental health nurses, occupational therapists, psychiatrists, psychologists, social workers, employment specialists, and peer support workers. The team is supported by a good administrative system and offers an excellent work environment. The team has good links with local statutory and non-statutory services. We offer Regular individual supervision We work within a dynamic team with visibility of the Senior Management Team Opportunities for flexible working and some remote working Great Opportunities available for carer development Details Date posted 14 October 2026 Pay scheme Agenda for change Band Band 4 Salary £33,262 to £36,027 a year Per annum Incl. HCAS Contract Fixed term Duration 12 months Working pattern Full-time Reference number 333-G-HM-0820 Job locations Mill House 38 Riverside Way Uxbridge UB8 2YF United Kingdom Job description Job responsibilities Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption