**INTERNAL APPLICANTS ONLY** Revenue Officer

**INTERNAL APPLICANTS ONLY** Grade: SC6 - SO1 £36,693 - £40,575 Full-time/Permanent Closing Date: 23/10/2026 Directorate: Resources Organisation : London Borough of Waltham Forest Salary: SC6 - SO1 £36,693 - £40,575 Contract Type: Full-time/Permanent Working hours per week: 36 Application Deadline: 23/10/2026 Proposed Interview Date(s): 28/10/2026 Reference: 2362 **INTERNAL APPLICANTS ONLY** About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method. About the role: As a Revenues Offices to provide a professional, proactive, customer focussed business administrative service to the organisation within the relevant service area. To accurately establish liability, bill, enforce and collect Business Rates (Including Business Improvement Districts (BIDS)) To process work relating to the collection and enforcement of Business Rates. At SO1 level to provide support and specialist knowledge to the service. >> Click here to download the Role Profile << Key Responsibilities: Communicate effectively with customers, service users, colleagues and external stakeholders, providing accurate and timely information and resolving or escalating enquiries as appropriate. Identify customer and organisational requirements and work with colleagues to recommend service improvements. Maintain accurate, complete and accessible records, documents and management information using approved Council systems and processes. Prepare clear, accurate and appropriately targeted correspondence, reports and other service materials in line with legislative and Council standards. Maintain and update relevant databases, generate management reports and contribute to improvements in systems and working practices. Carry out duties safely and comply with all applicable Council policies, procedures, legislation and risk assessments. At SO1 level, manage complex or escalated enquiries, provide specialist advice and support, analyse complex information, develop specialist materials and represent the service with partners and stakeholders. Qualifications and Requirements: To be considered for this position, you should meet the following requirements: Excellent knowledge and application of IT systems and software packages for analysing, updating, and extracting information. Knowledge of Business Rates legislation. Excellent levels of literacy, writing in plain English and produce clear, concise, and well-structured written work. Excellent levels of numeracy to make detailed and accurate calculations. Comprehensive knowledge of Business Rates legislation Some Knowledge of case law relating to liability and dealing with appeals SO1 additional: English and Math Qualification (GCSE grade 4 or equivalent grade C or above), or relevant experience Relevant professional qualification or membership such as IRRV Terms and conditions: The below terms and conditions apply to this role: Satisfactory employment references Satisfactory declaration of interest; Satisfactory DBS check; As a public authority, we must ensure that members of staff i