Quality Contracts and Supplier Relationships Senior Officer – Live Well

PO4 £50,676 - £53,919 Full Time Closing Date: 20/10/2026 Directorate: Adult Services Organisation: London Borough of Waltham Forest Salary: PO4 £50,676 - £53,919 Contract Type: Full Time/Permanent Working hours per week: 36 hours Application Deadline: 20/10/2026 Proposed Interview Date: 03/11/2026 Reference: 2268 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method. About the role: The postholder will lead the strategic commissioning of services for adults with care and support needs and carers, primarily aged 65 and over, ensuring the delivery of high-quality, cost-effective services aligned with agreed commissioning priorities, ensuring that adults with care needs in Waltham Forest live as independently and well as possible and have choice over the care they receive. The postholder will lead and manage a team of commissioning support staff including quality, contracts and supplier relationship staff. We are a Home Office–licensed sponsor; however, for this specific role we are not able to provide Skilled Worker visa sponsorship. To be considered, you must already hold a form of UK work authorisation that does not require sponsorship. >> Click here to download the Role Profile << Key Responsibilities: To manage relationships, contracts and risks across markets to ensure the effective commissioning and delivery of high-quality, cost-effective services and solutions that deliver positive outcomes for Waltham Forest residents. Provide effective contract management (performance includes quality and audits), undertaking visits, scheduled in contract monitoring meetings, responsibility for setting agendas, minuting and sharing information with other commissioning staff and updating records. Ensure robust contract monitoring with all scheduled contract monitoring meetings completed on time with agendas circulated in advance. Implement Quality Assurance, evidenced through provider visits, monitoring, performance frameworks and audits undertaken as planned; findings documented and shared promptly and relevant frameworks updated. Maintain accurate records maintained with minutes produced and distributed within agreed timescales; actions tracked and closed. Collaborative information sharing with key performance and quality data shared with contracts and commissioning colleagues to inform decisions. Maintain compliance-achieved contracts, monitored against KPIs and quality standards; non-compliance escalated and resolved. Qualifications and Requirements: To be considered for this position, you should meet the following requirements: Degree‑level education. Relevant professional qualification (desirable). Strong commissioning experience and knowledge of legislation, markets and best practice. Experience in large, complex organisations. Excellent communication, analytical and stakeholder‑management skills. Terms and conditions: The below terms and conditions apply to this role: Satisfactory employment references and CIFAS identity checks; Satisfactory declaration of interest; This ro