Financial Compliance and Direct Payments Manager

Grade: PO8 £59,511 - £62,766 Full-time/Permanent Closing Date: 13/10/26 Directorate: Adult Services Organisation : London Borough of Waltham Forest Salary: PO8 £59,111 - £62,766 Contract Type: Full Time/Permanent Working hours per week: 36 hours (Hybrid Working, 4 days Remote, 1 day Onsite) Application Deadline: 13/10/26 Proposed Interview Date(s): TBC Reference: 2260 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method. About the role: We are seeking an experienced and strategic Direct Payments & Financial Compliance Manager to play a key role in Adult Social Care financial operations specifically in relation to payment compliance and invoicing, ensuring compliance with the Care Act 2014 and delivering high-quality financial support services.  As part of this the successful candidate will oversee Direct Payments, care provider payment cycles, client contribution billing, financial compliance, and income recovery, while managing multi million pound social care budgets. You will be an experienced and motivated leader with a strong background in Adult Social Care finance, financial compliance and service improvement. You will bring expertise in budget management, Direct Payments, charging and financial assessment processes, alongside the ability to analyse complex data and use insight to drive performance and informed decision-making. You will lead, manage and develop the Direct Payments Support Team and the Finance & Customer Support Team, drive service improvement, provide expert financial guidance to senior stakeholders, and ensure robust governance, audit, and performance management arrangements are in place. This is an excellent opportunity for a strong leader with expertise in social care finance, Direct Payments, financial assessments, and service transformation. With excellent communication, stakeholder management and influencing skills, you will be confident working with senior leaders, partners and customers in complex and sensitive environments. You will have a proven track record of leading high-performing teams, delivering change, improving customer outcomes and ensuring robust financial governance. Most importantly, you will be passionate about making a positive difference for residents through high-quality, efficient and compliant Adult Social Care services. Key Requirements: Knowledge of the Care Act 2014, a robust understanding of Adult Social Care finance, experience managing complex financial services and budgets, strong leadership capabilities, excellent analytical skills, and the ability to influence stakeholders at all levels. >> Click here to download the Role Profile << Key Responsibilities: The role involves leading and managing the strategic delivery of Adult Social Care financial operations, ensuring compliance, efficiency, and stakeholder engagement. Oversee financial support services for Direct Payments, Client & Provider Pay Runs, and Client Contributions, ensuring accuracy and timeliness. Manage budgets, control expenditure, and maximize value