Operations Lead

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Cockfosters Medical Centre Operations Lead The closing date is 15 December 2026 Apply for this job Job summary The Practice Operations Lead is responsible for overseeing the operational aspects of the GP practice. This role ensures the delivery of high-quality patient care and efficient resource management. The Operations Lead will work closely with the Practice Manager and administrative teams to implement best practices and achieve organisational goals while maintaining compliance with regulations. Main duties of the job Admin Team Leadership Reception/Admin Rota Management Admin/Reception staff cover In charge of docman / EMIS tasks Administrative Support Governance and Compliance Patient Demand Management Premises Management and Equipment Call/Recall Programmes IT and Systems Support About us Cockfosters Medical Centre is a distinguished medical practice committed to delivering exceptional services through our core values: Innovation, Teamwork, Education, and Respect. We have 4 GP partners, 2 Salaried GPs, 4 ARRS staff and a very capable team of admin/reception staff. Details Date posted 27 October 2026 Pay scheme Other Salary £16 to £17 an hour depends on experience Contract Permanent Working pattern Part-time, Flexible working Reference number A4526-26-0012 Job locations Doctors Surgery Heddon Court Avenue Barnet Hertfordshire EN4 9NB United Kingdom Job description Job responsibilities Team Leadership ; Staff cover when needed. Ideal Candidate should be flexible to cover gaps in the Rota when needed. Lead, motivate, and manage the reception teams at both sites to ensure high standards of performance and patient care. Oversee mandatory training, and development of staff to maintain a skilled workforce across both locations. Communicate effectively with the Practice Manager who manages the rota for the admin and clinical team. Address staff concerns, facilitate conflict resolution, and promote a positive workplace culture. Manage unplanned absences, ensuring all are recorded, including conducting return-to-work reviews for reception staff. Address staffing issues, including conflicts, performance issues, poor service, and clinical safety concerns and report them to the practice manager. Organise regular staff meetings and document actions agreed upon. Operational Duties: Clinical and Reception/Admin Rota Management. Oversee rota/cover coordination. Ensuring that all work is scheduled according to the practice guidance Communication: Act as the primary point of contact between the reception/admin team and clinical staff, facilitating clear and consistent communication regarding schedules and operational protocols. Keep the reception staff informed of any changes in practice protocols, training opportunities, or other relevant updates. Administrative Support: In charge of running searches and reports. Manage stock control (clinical and non-clinical), including ordering office supplies, drugs, consumables, and medical equipment. Implement administrative systems around prescribing to support prescribers. Oversee the management of the pathology system, including sample storage and collection, and monitor the ICE system. Handle incoming administration tasks, including post, scanning, summarising and coding, registrations, de-registrations, and support for eRS and rep