SPA Administrator

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Central London Community Health Trust SPA Administrator The closing date is 22 October 2026 Apply for this job Job summary We have an exciting opportunity for a Band 3 Single Point of Access (SPA) Administrator to join our administration team based at Merton Civic Centre within the South West Division of Central London Community Healthcare NHS Trust. The SPA is a busy and essential service that supports clinical services across Merton and Wandsworth. The team supports services to manage the daily demand of referrals and telephone enquiries from patients, carers, family members, GPs and other healthcare professionals, ensuring people are directed to the right service at the right time. As a SPA Administrator, you will play a key role in supporting clinical services by processing and registering referrals, managing appointment bookings, maintaining waiting lists and providing accurate information to service users and healthcare professionals. You will work closely with a variety of clinical teams including District Nursing, Specialist Nursing, Physiotherapy, Occupational Therapy, Podiatry, Diabetes Services, Speech and Language Therapy, Dietetics and Rapid Response. This role involves working across the SPA's 7-day service operating hours (8am - 6pm Monday to Friday / 9am - 1pm weekends and bank holidays), with opportunities for agile home working once training and competency requirements have been completed. THIS POST IS NOT ELIABLE FOR SPONSORSHIP Main duties of the job As a SPA Administrator, you will provide high-quality administrative support to ensure referrals, appointments and patient information are managed efficiently and accurately. Key responsibilities include: Processing new referrals in line with local Standard Operating Procedures (SOPs) and service requirements. Using telephony and computer systems to receive enquiries, enter, update and retrieve patient information, ensuring all records are accurate and up to date. Booking, amending and cancelling appointments and clinics, and providing patients, carers and healthcare professionals with timely appointment information. Maintaining the integrity and confidentiality of patient records, including creating and updating records in accordance with Trust policies and procedures. Preparing and processing correspondence, clinic letters, reports and other documentation within agreed timescales and quality standards. Supporting clinical teams by ensuring relevant information is available when required and undertaking administrative tasks such as scanning and photocopying documentation. You will work closely with colleagues across community services to help deliver a responsive and patient-focused service. Additional duties may be assigned by the line manager in line with the needs of the service and the responsibilities of the role. About us We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us. What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confide