Senior Patient Advisor

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. The Barkantine Practice Senior Patient Advisor The closing date is 28 October 2026 Apply for this job Job summary We are seeking a dedicated and enthusiastic Senior Patient Advisor to join our friendly and professional team. The ideal candidate will be reliable, flexible, and customer-focused, with strong organisational skills and the ability to thrive in a fast-paced healthcare setting. Main duties of the job Leading and supporting the Patient Advisor team as a shift in-charge. Assisting with administrative tasks, including patient registrations, referrals, prescriptions, task management, and document management. Delivering outstanding patient experience and supporting the clinical team. Flexibly covering annual leave for other patient advisor as needed. About us The Barkantine Practice is a dynamic, young, fast-growing healthcare practice near Canary Wharf on the Isle of Dogs, within the vibrant inner-city borough of Tower Hamlets, London. We pride ourselves on delivering exceptional patient care and fostering a warm, supportive environment for our team. Details Date posted 19 October 2026 Pay scheme Other Salary £28,000 a year Contract Permanent Working pattern Full-time Reference number A2743-26-0009 Job locations Barkantine Clinic 121 Westferry Road London E14 8JH United Kingdom Job description Job responsibilities Clerical / Administrative Duties Open mail and distribute as appropriate and follow protocols for insurance reports, disability reports etc. Processing the requests from subject request forms submitted by the patients Able to do EMIS tasks and general tasks given by seniors / Manager / Clinicians Request repeat prescriptions following practice protocol Scan hospital and clinic letters and results into patients medical records. Processing documents from workflow and forwarding to appropriate clinician (Training is provided). Complete new patient registrations. Assist with record management for deduction of patient records and preparing new patient records for filling / Amalgamations. Call & Recall patients for chronic disease management , smear tests, vaccinations as required. Reception Duties Greeting and receiving patients and visitors in a courteous and helpful manner Ensure that the reception area is not left unattended at any time Monitor and maintain the display areas of reception updating information for surgery and other local resources as necessary Answer the telephone and take messages accurately, passing messages to the appropriate person in a timely manner Phone hospitals to obtain patients results and follow up appointments. Deal with routine verbal information, requests from patients and other callers in person and on the telephone Take the initiative by solving problems or passing them on as appropriate Book appropriate appointments / triages for patients, either on the telephone or in person, with the doctor and nurse Keep patients informed of the reason why surgeries are running late when appropriate Project a positive and professional image of the practice and report any problems as necessary Handle difficult patients professionally by understanding the practice complaints procedure, explaining this to the patient and passing on the necessary information to the practice manager Be aware of contacts and relationships with relevant community / local organizations for patients information and provide t