Head of Oracle Cloud ERP

Grade: PO12 £79,119 - £85,677 Full-time Permanent Closing Date: 23/11/2026 Directorate: Chief Executive Organisation : London Borough of Waltham Forest Salary: PO12 £79,119 - £85,677 Contract Type: Full-time Permanent Working hours per week: 36 Application Deadline: 23/11/2026 Proposed Interview Date(s): TBC Reference: 2294 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method. About the role: We are looking for an experienced and strategic Head of Oracle ERP (Product Owner) to lead the development, support and continuous improvement of the Council's Oracle Cloud platform, serving over 3,100 employees. As the product owner for the organisation's critical Finance, Procurement (SCM), HR and Payroll systems, you will be responsible for ensuring the Oracle ecosystem delivers maximum value, efficiency and performance across the Council. Leading a team of Oracle specialists and managing key relationships with Oracle and third-party support partners, you will drive service excellence, oversee system enhancements and releases, manage incidents and risks, and champion innovation that improves business processes and user experience. This is a high-profile leadership role requiring strong stakeholder management skills, the ability to translate complex technical concepts into clear business outcomes, and a passion for delivering transformational digital services that support the Council's strategic objectives. >> Click here to download the Role Profile << Key Responsibilities: Manage internal Oracle Support Team Responsible for the integrity of Oracle System Responsible for the timely resolution of Oracle System defects Lead on identifying System enhancements that will benefit LBWF, providing efficiencies Co-ordination, progression and delivery of approved change requests Manage and Chair Oracle Change Advisory Board Report to Oracle Governance Board Supplier Contract Management Budget Management Main contact for internal stakeholders Responsible for ensuring controls and governance are in place and followed by the Support Team, wider Council Oracle users, and third party support partner Support the Council in identifying changes that will drive both monetary and non-monetary savings. Qualifications and Requirements: 5 years minimum Experience of supporting Oracle Fusion, this includes HCM, ERP, Talent, Learn, Projects, Risk Management and EPM Knowledge of ITIL framework Strong experience working across digital products, services, and technology teams to deliver user-focused outcomes. Terms and conditions: The below terms and conditions apply to this role: Satisfactory employment references and CIFAS identity checks; Satisfactory declaration of interest; As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualif