Receptionist

Job Advert Skip to main content Cookies on NHS Jobs We've put some small files called cookies on your device to help us make improvements to our site. To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose. Accept analytics cookies Do not accept analytics cookies Jobs Menu Sign in Create an account English Cymraeg Menu Close menu Search Sign in Create an account Display in Welsh (Cymraeg) Search Sign in Create an account Display in Welsh (Cymraeg) BETA Your feedback will help us to improve this service. Soho Square General Practice Receptionist The closing date is 13 November 2026 Apply for this job Job summary We are looking for a full-time Receptionist to join the front-of-house team at Soho Square General Practice. Monday to Friday, 8am to 4pm (37.5 hours a week, 30-minute unpaid break) Flexibility to work until 6.30pm when needed £24,784.50 a year (£12.71 an hour) Permanent, on site at Soho Hospital, 1 Frith Street, W1D At least one year of GP receptionist experience is essential Benefits: NHS Pension Scheme 5 weeks' holiday plus bank holidays Contractual sick pay above statutory from six months' service Cycle to Work scheme Apply through the NHS Jobs website only. Application is by CV only, and your CV must be provided in PDF format. Main duties of the job You will be the first point of contact for patients in person, by phone and online: booking appointments, handling online consultation requests, registering new patients and processing prescription requests. You will also act as a chaperone when required. You will direct queries to the right member of the team and keep patient records accurate. We need some flexibility to cover colleagues' annual leave and sickness, including working until 6.30pm when needed. About us Soho Square General Practice is an NHS GP practice in the heart of the West End, based at Soho Hospital, 1 Frith Street. Our team brings together GPs, advanced nurse practitioners, pharmacists, practice nurses, healthcare assistants, and administrative and reception staff. We are a small team, so work is visible and decisions are made quickly. We look for people who take ownership, work well with colleagues and care about giving patients a good experience. Details Date posted 29 October 2026 Pay scheme Other Salary £12.71 an hour £24,784.50 a year, 37.5 hours a week Contract Permanent Working pattern Full-time Reference number A2941-26-0008 Job locations Soho Square General Practice 1 Frith Street London W1D 3HZ United Kingdom Job description Job responsibilities Job title: Receptionist Purpose of the role To give patients a helpful, professional first point of contact and keep the front desk running smoothly. Main duties Greet patients and visitors at the front desk Answer the phone and respond to patient queries Book, change and cancel appointments Process online consultation requests and route them to the right clinician or team Register new patients and update patient details Process repeat prescription requests Scan and file incoming documents Handle difficult situations calmly and escalate where needed Keep the reception area tidy and safe General responsibilities Complete mandatory training and keep skills up to date Comply with practice policies, including information governance, safeguarding, health and safety, and infection prevention and control Maintain patient confidentiality at all times This job description is not exhaustive and may change as the needs of the practice develop, in consultation with the postholder. Job description Job responsibilities Job title: Receptionist Purpose of the role To give patients a helpful, professional first point of contact and keep the front desk running smoothly. Main duties Greet patients and visitors at the front desk Answer the phone and respond to patient queries Book, change and cancel appointments Process online consultation requests and rou